Privacy Policy

Effective Date: September 2026  •  Company: Lab Made Easy, LLC  •  Website: mixiapp.ai

Lab Made Easy, LLC ("Lab Made Easy," "we," "us," or "our") is committed to protecting the privacy of those who visit our website and interact with our services. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.

1. Information We Collect

We collect information in two ways: directly from you when you interact with us, and automatically as you browse our website.

Information You Provide

When you fill out a contact or early-access form, request product access, or reach out by email, we collect the information you choose to share: typically your name, email address, company name, and message content. Do not submit protected health information (PHI), medical records, account credentials, or other sensitive information through these general marketing forms.

Usage Data

If website analytics or server logging is enabled, we may receive basic technical and usage information such as browser type, operating system, referring URLs, and pages viewed. We use available information to operate and improve the site and do not intentionally use it to build advertising profiles.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries. If you contact us, we use your information to reply and follow up as needed.
• Product demonstrations. If you request a demo, we use your information to schedule and conduct that session.
• Service communications. With your consent, we may send relevant updates about our products and services. You can opt out at any time.
• Website improvement. Aggregate usage data helps us understand what content is useful and where we can improve.
• Legal and compliance obligations. We may use information as required to comply with applicable laws and regulations.

We do not sell your personal information. We do not use your data for advertising networks or data brokers.

3. Data Protection

We are committed to security-conscious information handling. Our platform and infrastructure are designed to support encryption in transit and at rest where applicable, access controls, and deployment-appropriate security practices; verified controls depend on configuration and agreement.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. If you have questions about our security practices, please see our Security & Compliance page or contact us directly.

4. Third-Party Services

Website form submissions are transmitted through FormSubmit.co so they can be delivered to our team. This may include your name, email address, organization, and message content. We also may use hosting providers and other business-service vendors that receive information needed to perform their functions. We review these services separately from any healthcare product environment.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

We do not share, sell, or rent your personal information to third parties for their own marketing purposes.

5. Cookies

The current website uses a first-party preference cookie named mixi-theme to remember whether you selected the light or dark appearance. We will update this policy and, where required, request consent before adding non-essential analytics or advertising cookies.

You can remove or block this preference cookie through your browser settings. Doing so may reset your visual theme but will not prevent access to the website.

6. Your Rights

Depending on applicable law and your location, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also request that we stop using your information for direct communications.

To exercise a privacy right, email us using the details below and describe your request. We may need to verify your identity before acting. We will respond within the period required by applicable law and explain any available appeal process if a request is denied.

7. Retention, Children, and International Processing

We retain website inquiry information only as long as reasonably necessary to respond, maintain appropriate business records, meet legal obligations, and resolve disputes. The retention period depends on the nature of the inquiry, our relationship with you, and applicable requirements.

This website is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children through these general marketing forms.

Our service providers may process information in the United States or other locations where they operate. Where required, we use appropriate contractual or legal safeguards for cross-border processing.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the effective date and provide additional notice when required by applicable law.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Lab Made Easy, LLC
Email: contact@mixiapp.ai
Website: mixiapp.ai